All Available Episode
All Los Pollos Hermanos Employee Training Episode
1. Communication
Owner Gustavo “Gus” Fring explains proper employee behavior at Los Pollos Hermanos – where someone is always watching.
2. Cleanliness
Learn the proper techniques for keeping the restaurant neat from owner Gustavo “Gus” Fring, a man who knows a thing or two about cleaning up messes.
3. Shipping and Receiving
Gustavo "Gus” Fring outlines the vital importance of a well-managed distribution system when it comes to moving product efficiently.
4. Customer Service
Gustavo "Gus” Fring outlines the vital importance of a well-managed distribution system when it comes to moving product efficiently.
5. Employee Code of Conduct
Gustavo "Gus" Fring explains basic behavioral guidelines for all employees, including a zero-tolerance drug policy.
6. Loss Prevention
Gustavo "Gus” Fring shares his strategies to curb the theft of his "addictive" products.
7. Sustainability
Gustavo "Gus” Fring demonstrates initiatives to help protect the planet, including the safe use and disposal of dangerous chemicals.
8. Brand Management
Gustavo “Gus” Fring explains how Los Pollos Hermanos maintains a stellar reputation through community outreach and good word of mouth.
9. Conflict Resolution
Gustavo "Gus" Fring demonstrates the correct way to resolve conflict between employees.
10. Emergency Situations
Choking, poison, box cutters — all in a day's work at Los Pollos Hermanos, where founder Gustavo "Gus" Fring always keeps his employees safe from harm.